Terms

Terms for guests

日本語 ／ English

This English version is for reference. The Japanese version prevails.

1. Scope

These terms apply when you (the "Guest") request or make a booking at a beauty salon (the "Salon") through OMOTENASHI, operated by SAILX Inc. ("we"). By sending a booking request, you agree to these terms.

2. Who does what

Your contract for the treatment is between you and the Salon. The Salon decides whether to accept your booking and is responsible for the treatment itself. We take your request, pass messages between you and the Salon in your language, and collect the payment on the Salon's behalf.

3. When a booking is made

Sending the form is a request, not a booking. The booking is made when the Salon confirms one of your preferred times and we send you a confirmation email.

4. Price and payment

The total is the treatment price plus a booking fee of 20% of the treatment price, including tax. You register a card with your request; nothing is charged then. The total is charged in Japanese yen 24 hours before your appointment, or right away if the booking is confirmed less than 24 hours before. Amounts shown in other currencies are estimates. Extra services you add on the day are paid at the Salon.

5. Changes and cancellations

The following rules apply to every booking.

• You can change the date and time of your booking once, up to 3 business days before your visit.
• More than 48 hours before: free
• From 48 to 24 hours before: 50% of the total
• Within 24 hours or no-show: 100% of the total (no refund)
• If the salon has to cancel, you get a full refund.
• If you arrive late, the salon will shorten the service for delays of up to 15 minutes. Beyond 15 minutes, the booking may be treated as a no-show (100% of the total).
• These rules also apply to cancellations for reasons beyond your control, such as flight cancellations or delays, weather or natural disasters. Please check with your travel insurer whether you are covered.

6. Flights, weather and disasters

Cancellation fees also apply when you cannot come for reasons beyond your control, such as flight cancellations or delays, weather or natural disasters. We recommend checking whether your travel insurance covers this.

7. If the Salon cancels

If the Salon cancels or cannot provide the treatment, you get a full refund, including the booking fee.

8. If a charge fails

If your card cannot be charged, we email you a link to pay. If it is not paid before the appointment, the Salon may cancel the booking.

9. Please do not

Send false information, make bookings you do not intend to keep, use another person's card, or harass the Salon's staff. We or the Salon may refuse or cancel bookings in these cases.

10. Personal information

We use the information you give us only to handle your booking, contact you about it, and request a review after your visit. We share it with the Salon you book. See the disclosure page (Japanese) for details.

11. Liability

We are not responsible for the treatment itself. Except in cases of our intent or gross negligence, our liability for our own service is limited to the booking fee you paid for that booking.

12. Law and courts

These terms are governed by the laws of Japan. The Tokyo District Court has exclusive jurisdiction in the first instance. The Japanese version prevails.

Version：2026-10-13
株式会社SAILX

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